Refund and Returns Policy – Boxotis.xyz

At Boxotis.xyz, we value your satisfaction and aim to provide the best shopping experience for specialized cooking equipment. Please review our refund and returns policy below:

1. Eligibility for Returns
You may return any unused items within 30 days of the delivery date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase is required for all returns.

2. Non-Returnable Items
Certain items, such as custom-made products or items on final sale, cannot be returned. Please check product descriptions for return eligibility before purchasing.

3. How to Initiate a Return
To initiate a return, please contact our customer service team at info@boxotis.xyz or call +1 813-930-5141. Once your return request is approved, we will provide you with return instructions, including the return address.

4. Refund Process
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and the credit will be automatically applied to your original payment method within 7-10 business days. Please note that original shipping costs are non-refundable.

5. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of receiving the item. We will arrange for a replacement or a full refund at no extra cost to you.

6. Return Shipping Costs
Customers are responsible for the shipping costs of returning items unless the product is defective or the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Contact Information
For any questions regarding returns and refunds, please contact us at:

  • Address: 400 Bellemeade Blvd, Gretna, LA, USA
  • Phone: +1 813-930-5141
  • Email: info@boxotis.xyz